Shipping & Handling Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Condition	Transit Time	Price
Economy	$175.00 and up	5 to 8 business days	Free
Economy	$0 - $174.99	5 to 8 business days	$10.50 USD
Standard	-	3 to 4 business days	$15.50 USD
Express	-	1 to 2 business days	$25.50 USD

 

Local delivery

Local delivery is available for orders over $295.00 within 25 miles. We charge $29.50 for local delivery.

Deliveries are made from 10am-6pm Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at our store at 1 All Souls Crescent, Suite 300, Asheville, NC 28803. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am-6pm EST on Monday - Saturday. Please have your order confirmation email with you when you come.

International Shipping

At this time we do not offer international shipping. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at service@jw-bell.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes. 

Some carriers have limitations around shipping to P.O. Boxes. 

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you may contact us at service@jw-bell.com. Please note that returns will need to be sent to the following address: 10 Brook Street, Suite 247, Asheville, NC 28803 Attention: Customer Service 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@jw-bell.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please email us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@jw-bell.com.

If you have any further questions, please don't hesitate to contact us at service@jw-bell.com